Legal
SLA – Service Level Agreement
Last updated: 1 October 2026
Availability
The provider strives for maximum infrastructure availability. The target monthly availability of the network and server infrastructure is listed in the client area for each service.
Exclusions
- Planned maintenance announced in advance.
- Outages caused by the customer (configuration, software, mods, plugins).
- Events beyond the provider’s control (force majeure).
Compensation
If the committed availability is not met, the customer is entitled to compensation in the form of credit according to the terms in the client area. Claims must be submitted via a ticket within 14 days of the outage.
Support
Support is available through tickets and Discord. Critical infrastructure incidents are handled with priority.
Operator: Noveric